When you compile answers to common questions and categorize them under every topic, it makes it seamless for your customers to find answers quickly without having to navigate cluelessly. It will encourage them to self-service as you are clear in your process and have made it easy for your customers to locate answers.

An FAQ page is a pool of opportunities to provide answers to questions about your business, industry, and your competitors. You can insert long questions in your FAQ section, which is not possible on web pages. It will enhance your visibility for search engines, and you can get a lot of new prospects when your FAQ answers are checked.