Terms & Conditions

  1. Acceptance of Terms: By using the PuntoGo delivery service, you agree to be bound by these terms and conditions. Please read them carefully before placing any orders.

  2. Delivery Services: PuntoGo provides delivery services for various goods and products as requested by the user. The delivery service includes but is not limited to transporting items from the designated pickup location to the specified delivery address.

  3. Order Placement: Users must accurately provide all necessary information for the delivery, including pickup and delivery addresses, contact details, and any special instructions. PuntoGo is not responsible for delays or issues resulting from inaccurate or incomplete information provided by the user.

  4. Delivery Charges: Delivery charges may apply and will be communicated to the user prior to confirming the order. These charges are based on factors such as distance, size, weight, and urgency of delivery.

  5. Delivery Timelines: PuntoGo aims to deliver orders within the specified timeframe agreed upon during order placement. However, delivery times may vary depending on factors such as traffic conditions, weather, and other unforeseen circumstances. PuntoGo will make reasonable efforts to inform users of any delays.

  6. Responsibility for Items: PuntoGo will exercise reasonable care in handling and delivering items entrusted to its service. However, users acknowledge that PuntoGo is not liable for any damage, loss, or theft of items during transit, unless such damage or loss is a result of gross negligence or willful misconduct on the part of PuntoGo.

  7. Restricted Items: PuntoGo reserves the right to refuse delivery of any items that are illegal, hazardous, perishable, or otherwise unsuitable for transportation. Users are responsible for ensuring that the items they request for delivery comply with all applicable laws and regulations.

  8. Cancellation and Refunds: Users may cancel their order before it is dispatched for delivery. Refunds for cancelled orders will be subject to PuntoGo's refund policy, which may vary depending on the circumstances of the cancellation.

  9. User Conduct: Users agree not to misuse the PuntoGo delivery service for any unlawful or prohibited purpose, including but not limited to transmitting any harmful or offensive content, interfering with the service's operation, or attempting to access restricted areas of the service.

  10. Modification of Terms: PuntoGo reserves the right to modify or update these terms and conditions at any time without prior notice. Users are encouraged to review the terms regularly for any changes. Continued use of the service after such modifications constitutes acceptance of the revised terms.

  11. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

By using the PuntoGo delivery service, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use the service.